Refund Policy

Product Refund Policy

Effective Date:01/01/2023

At High Roller Lures ("we," "us," or "our"), we want you to be completely satisfied with your purchase. If you receive a defective or damaged product, we offer a refund or replacement, subject to the terms and conditions outlined in this Product Refund Policy. Please read this policy carefully.

1. Eligibility

1.1 Defective or Damaged Products This refund policy applies only to products that are defective or damaged upon receipt. It does not cover products that are damaged due to misuse, improper handling, or normal wear and tear.

1.2 Proof of Purchase To be eligible for a refund or replacement, you must provide proof of purchase, such as the order number, purchase receipt, or any other relevant documentation.

2. Refund Process

2.1 Notification If you receive a defective or damaged product, please notify us within [Insert number of days] days of receiving the product. You can contact our customer support team via [Insert contact information]. Please provide detailed information about the defect or damage, along with supporting evidence such as clear photographs or videos.

2.2 Return Authorization Upon receiving your notification, we will assess the situation and determine whether a return is necessary. If a return is required, we will provide you with a return authorization and instructions on how to proceed.

2.3 Return Shipping If a return is required, we will cover the return shipping costs. We will provide you with a prepaid shipping label or arrange for a pickup from your address.

2.4 Refund or Replacement Once we receive the returned product and verify the defect or damage, we will initiate the refund or replacement process. You can choose between receiving a refund to your original payment method or a replacement of the same product, subject to availability.

3. Refund Exceptions

3.1 Non-Defective Products This refund policy does not apply to products that are not defective or damaged. If you wish to return a non-defective product for reasons other than defect or damage, please refer to our Return Policy for applicable terms and conditions.

3.2 Exclusions Certain products may be excluded from this refund policy due to their nature or hygiene reasons. These exclusions will be clearly stated on the product page and during the checkout process.

4. Contact Us

If you have any questions, concerns, or requests regarding this Product Refund Policy or a specific refund request, please contact our customer support team at [Insert contact information].

By purchasing from High Roller Lures, you acknowledge that you have read, understood, and agreed to this Product Refund Policy.

Last updated: 04/14/2023